GENERAL QUERIES :
Q. Where Are Your Products Made ?
Q. Where Is Arbigon Based ?
A. Arbigon is proudly British owned and operated, with our head office situated in London, United Kingdom.
Q. Is It Safe To Put My Card Information Into This Website ?
A. Of course! We have two payment providers - Stripe and PayPal. Both are top of the game when it comes to security and protecting your privacy.
SHIPPING & DELIVERY :
Q.Where Do You Ship To ?
A. We currently ship to the United States, Canada, United Kingdom, New Zealand, Europe, and the United Kingdom. If you live in another country, please contact us, let us know your location, and we would be happy to see if it is possible to organize shipping to you.
Q. How Do I track My Order ?
A. Simply visit the "Track Your Order" page by clicking here, or by navigating to the link on either the header or footer of the website. Enter your tracking number in the space provided to view the status of your shipment, as well as it's current location.
Q. It´s Been 30 Days Where Is My Order ?
A. Hold tight, your order may be delayed. Since we ship internationally, orders have to go through customs (hence the occasionally longer shipping times). This can sometimes mean that your order gets delayed at the border. Please give it another 10 days of leeway - if it still hasn't arrived then contact us at Contact@arbigon.com and we will do our best to resolve the issue.
RETURNS & EXCHANGES :
Q.How To Cancel/Return My Order ?
If you place an order by mistake or want to change something, please email us as soon as you can at Contact@arbigon.com . We're usually pretty quick to start processing orders and once we've started, we can no longer cancel your order. In this case, you will unfortunately have to wait for your order to arrive, email us to arrange a returns request and then send it back to the address we give you. So for your sake, be as quick as you can to email us! If your order arrives damaged, please contact us with images of the product and any damage incurred and we will do our best to resolve the problem!
STILL HAVE QUESTIONS?
Have another question which we didn't answer here? Then please don't hesitate to contact us: